Pay online – secure card payments
Pay your booking fee or invoice in a few clicks. Card payments are handled by our secure payment provider – we never see or store your card details.
Prefer to pay by phone? Call 0121 468 9852
SECURE CARD PAYMENTS
Processed by our payment provider. Your card details never reach us.
BOOKING FEES COME OFF YOUR BILL
Any booking fee is part payment and is deducted from your final price.
CARD, BANK TRANSFER OR CASH
Pay online now, by bank transfer, or on the day when the job is done.
How to pay online
1. Have your reference ready. This is your quote number from our email (for example AKC-00123) or your invoice number.
2. Tap Pay now. Enter the amount we agreed and put your reference in the reference box, so we can match your payment straight away.
3. Get your receipt. You’ll receive an email receipt, and we’ll confirm your booking by text or phone.
Ready to pay?
Opens our secure payment page in a new tab.
Visa, Mastercard and most debit cards accepted.
Other ways to pay
Bank transfer (BACS)
Bank details are available on request – call us on 0121 468 9852 or reply to your quote email.
Please use your quote or invoice number as the payment reference.
On the day
Pay by card or cash when the job is finished. Our technicians carry a card machine.
Our payment terms
The short version of how booking fees, code orders and appointments work. Our full Terms of Service also apply.
Booking fees
For lost keys and lockouts we may ask for a booking fee to reserve your appointment. The amount depends on the make, model and time of the job.
The booking fee is part payment: it’s deducted from the final price we quoted when the job is complete.
Key and PIN code orders
For some vehicles we need the original key or PIN code from the manufacturer. To order it you’ll need to send us a copy of your driving licence and V5 logbook, and the details on both must match.
The code fee is paid in full before we order. Orders are placed during working hours (9am–5pm, Monday to Friday) and usually take 2 to 72 hours, depending on the manufacturer.
Because the fee is paid to the manufacturer for your vehicle, it can’t be refunded once the code has been ordered. If the manufacturer supplies an incorrect code, we’ll request a replacement for you at no extra cost.
Before we arrive
So we can complete your job first time, please make sure:
- you’re with the vehicle within 10 minutes of the appointment time
- you have proof of ownership ready (driving licence and V5 logbook)
- we can get to the vehicle, and any keys you have are available
- the vehicle has enough fuel to start and the battery is charged
- no parts have been removed that could stop the work
- you tell us if any locks are faulty, so we bring the right tools
Changing or cancelling an appointment
Please give us at least 2 hours’ notice to change or cancel an appointment.
If you cancel with at least 2 hours’ notice, we’ll refund your booking fee. With less notice, or if we attend and can’t start because one of the points above isn’t met, we may keep the booking fee to cover the call-out.
Questions about paying?
Call us and we’ll talk you through it.